Shipping policy
# Shipping Policy
**Last updated: October 19, 2026**
This Shipping Policy applies to orders placed with vvelorahome through https://vvelorahome.shop.
## Shipping Locations
We ship to the United States, the United Kingdom, and other destinations available in the checkout list. If checkout does not accept an address, we do not currently offer delivery there. Product, carrier, remote-area, or address-type restrictions may also apply.
## Order Preparation
Orders are normally prepared for dispatch within 2-3 business days after successful payment authorization. Business days are Monday through Friday, excluding public holidays. Orders submitted on weekends or holidays begin processing on the next business day.
We may contact the customer if stock, payment, or address information needs verification. Processing can remain paused until the necessary information is received.
## Transit Estimate
Standard delivery after dispatch is estimated at **20-45 calendar days**. This estimate does not include the preceding 2-3-business-day processing period.
Delivery times are estimates rather than guarantees. Customs procedures, weather, carrier congestion, public holidays, remote locations, transportation interruption, and incorrect addresses can cause delay. We will provide reasonable help with tracking and carrier communication.
## Shipping Prices
- Standard shipping is free when the discounted order subtotal is **more than US$30**, or exceeds the displayed equivalent in another currency.
- For a discounted subtotal of US$30 or less, the applicable shipping cost is shown before payment.
- Optional upgraded shipping, when offered, is separately described and priced at checkout.
## Taxes and Customs Charges
vvelorahome covers applicable taxes and import duties for destinations accepted at checkout. The checkout total is intended to cover the products and chosen delivery method. Customers should not be asked for an additional tax, customs-duty, or import-fee payment when the shipment arrives.
If a carrier or customs office unexpectedly requests a payment, email asma_tavacsv@outlook.com before paying whenever possible. Include the order number and a copy of the notice so we can investigate. Do not ignore any official deadline or time-sensitive carrier instruction.
## Tracking
Tracking is supplied when the carrier service supports it. Email asma_tavacsv@outlook.com with your order number and checkout email address to request the tracking number or a status update. It can take several days for the first scan to appear, and cross-border shipments may have gaps between events.
## Correcting an Address
Check the recipient and address before completing checkout. Contact us immediately if a correction is required. We will try to update the shipment before dispatch but cannot guarantee a change once fulfillment begins.
If inaccurate information supplied by the customer causes delay or failed delivery, we will make reasonable efforts to assist with carrier recovery. Responsibility remains subject to applicable law and the facts of the error.
## Delivery Delays
Contact us when tracking has remained unchanged for an unusual period or the parcel has not arrived by the end of the 45-day transit estimate. We will request a carrier investigation and communicate available information. Mandatory cancellation, refund, and consumer remedies remain unaffected.
## Parcels Lost in Transit
If a carrier confirms loss, or our investigation reasonably finds that the parcel was lost before delivery, email asma_tavacsv@outlook.com. We will send a replacement without an additional charge. If a replacement cannot be provided or the law requires a different remedy, we will offer a refund to the original payment method.
When tracking shows "delivered" but the parcel is missing, check the mailbox, stated delivery point, secure location, household members, neighbors, building staff, and any carrier notice. Then contact us promptly so we can open an inquiry. The carrier may request reasonable supporting details.
## Damaged, Incomplete, or Incorrect Orders
Email asma_tavacsv@outlook.com promptly with the order number and clear photographs of the item, package, and shipping label. We will review the report and provide an appropriate replacement or other remedy under the Return and Refund Policy and applicable law.
## Split Orders
We may fulfill one order in multiple parcels. Separate tracking numbers and arrival dates may apply. Customers are not charged an extra shipping fee merely because vvelorahome divides the fulfillment.
## Shipping Assistance
**vvelorahome, operated by YOBELY A LLC**
Email: asma_tavacsv@outlook.com
Website: https://vvelorahome.shop
Business correspondence address: 609 FRONT ST, EVANSTON, WY 82930, United States