Refund policy

# Return and Refund Policy **Last updated: October 19, 2026** This Return and Refund Policy covers merchandise purchased directly from vvelorahome at https://vvelorahome.shop. vvelorahome is operated by YOBELY A LLC. ## Our 30-Day Free Return Window You may submit a free return request for an eligible product within 30 days after it is delivered. Unless there is a product problem, returned merchandise must be unused, unworn, unwashed, and substantially in its received condition. Original tags, included parts, and packaging should be returned where reasonably possible. We also require the order number or other proof of purchase. Opening the delivery packaging to inspect an item does not automatically make it ineligible. The item itself must remain in returnable condition unless it arrived damaged, defective, incomplete, or incorrect. ## Requesting a Return Before mailing a product, contact asma_tavacsv@outlook.com. State the order number, identify the item, explain the reason, and include clear photographs if you are reporting damage, a defect, missing content, or the wrong product. We will review the request and provide written authorization when accepted. If the item needs to be shipped back, we will send the applicable instructions and a prepaid return label. Accepted returns do not have a return-shipping charge or restocking fee. The address displayed in our policies is our business correspondence address and may not be the returns warehouse assigned to your item. Do not send merchandise there unless the authorization directs you to do so. Unauthorized shipments may be delayed or refused. ## Items Subject to Exclusion Unless an item is faulty, materially different from its description, sent incorrectly, or legally required to be accepted, the following are not normally returnable: - goods made, engraved, or customized for a customer; - perishable products and consumable goods; - sealed health or hygiene items after the protective seal is broken; - hazardous materials, flammable liquids, and gases; - gift cards; and - products identified as final sale before checkout, where that term is permitted by law. Please ask customer service before purchase if a product's status is unclear. ## Defects, Damage, Missing Parts, and Wrong Products Review the contents after delivery. Email asma_tavacsv@outlook.com promptly if there is a problem, including the order number and photographs of the product, packaging, and shipping label where useful. Once verified, we will provide a remedy without additional cost. Depending on the case, that may be repair where appropriate, replacement, or refund. The ordinary eligibility requirements do not limit any statutory remedy for goods that do not conform to the sales contract. ## Exchanges For another color, size, or product, submit a return request for the original item and place a separate order after approval. When we supplied defective or incorrect merchandise, contact us first so we can arrange the correction without charging you again. ## Cancellation Requests Email asma_tavacsv@outlook.com as soon as possible if you wish to cancel. We will try to stop an order that has not entered processing or dispatch. If the parcel has already shipped, a return can be requested after delivery. Any cancellation right provided by applicable law remains available. ## Refund Method and Timing We will inspect the returned product and notify you of the decision. Approved refunds are issued to the original payment method and are not reduced by a restocking fee. The refund includes the accepted item price and any tax charged on it. If every eligible product in the order is returned, we also refund any standard outbound delivery charge paid. Premium or expedited shipping charges are refundable only when our error caused the return or the law requires reimbursement. Once issued, an approved refund normally appears in the original account within 3-7 business days. Banks, card issuers, and payment services control the final posting time. If the credit is not visible after 7 business days, check with the financial institution before contacting us for further assistance. ## Proof of Return Follow the packing directions and use the prepaid label we send. Keep the carrier receipt and tracking information until your refund is complete. Notify us if the return shipment stops moving so we can investigate. ## Protection Against Abuse We may decline a request involving fraudulent information, product substitution, alteration, deliberate damage, or repeated misuse. Reasonable verification may be requested. This section will not be used to remove any right that applicable law makes mandatory. ## Rights Under Consumer Law This policy supplements rather than replaces statutory consumer protections. For customers in the United Kingdom, the 30-day window is intended to exceed the ordinary cancellation period for qualifying distance purchases. Applicable rights concerning cancellation, conformity, repair, replacement, price reduction, and refunds are preserved. ## Return Support **vvelorahome, operated by YOBELY A LLC** Email: asma_tavacsv@outlook.com Website: https://vvelorahome.shop Business correspondence address: 609 FRONT ST, EVANSTON, WY 82930, United States